Returns & Exchanges
We want you to wear your CRAFTD pieces with absolute confidence, which is why we offer a 14-day return window for all orders. If your item isn't the perfect fit or style, our streamlined process ensures a quick exchange or refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original CRAFTD packaging, ensuring all tags remain attached and the jewelry is in its original, unworn condition.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it securely to your parcel, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse team inspects your return, we will process your refund or ship out your new exchange piece within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing